Shipping & Returns

Shipping & Delivery

Our teas are guaranteed fresh as we ship directly to you from China. Orders placed are usually shipped within two business days. We offer two types of shippping method:

 

Standard Shipping	Express Shipping
Standard Shipping rate is flat charge of $3.80 to any destination in the world. Every orders totaling $60 and above will be shipped free of charge. Orders usually take 7 to 14 days to arrive.	Express Shipping rate is calculated based on weight and destination. Orders usually take 5 to 7 days to arrive.

Note:
1. During holidays, order processing and/or shipping may be slightly delayed.
2. We do not ship on holidays and Sunday.

 

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Tracking Packages
We will inform you via email as soon as your package is shipped. Up-to-date tracking of delivery status is only available with Express Shipping. Instructions will be provided in the notification email. To learn about the status of your order, please visit your account page.

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Late or Lost Orders
In the event that an order shipped using Standard Shipping is late, there is a 45 days waiting period from notification to JimTea before the order is considered officially "lost". Usually, these delays are attributed to the customs process and are beyond our control.

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Returns & Exchanges
We guarantee your satisfaction with all JimTea merchandise. If for any reason you are not completely satisfied, please contact us within 7 days of receipt of your order to arrange for a return and refund of your money. Returned products must be in their original condition and packaging. We can refund shipping costs and any costs incurred in the return only if the return is a result of our error.

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In the event of Non Collection we reserve the right to apply a $5.00 administration fee and charge the full shipping cost.

 

Method	Weight Unit (X)	First X grams	Subsequent X grams
Standard Shipping	100 grams	$3.80	$2.20
Express Shipping	500 grams	$35.30	$11.00

The same fee also applies to any parcel refused when delivered on time.